Your PS5 powers on, but the screen stays black — and now you’re wondering if the HDMI port is the real problem. Before sending your console in for repair, you can perform a few simple tests to confirm whether the issue comes from the port, the cable, or the TV.
These steps can help you avoid unnecessary service and give technicians at ZapFixers a clear picture of what’s happening.
🧰 What You’ll Need
- A known-working HDMI cable
- A second TV or monitor (optional but helpful)
- A flashlight for inspecting the port
- A few minutes of patience
Step 1: Check the Cable and TV
Before touching the console, rule out the simple things:
- Unplug both ends of your HDMI cable.
- Try another HDMI input on your TV.
- Test your cable with another device (laptop, Blu-ray player, etc.).
If everything else works fine but your PS5 doesn’t show a signal, the problem is likely on the console side.
👉 For more details on symptoms, see our full guide:
PS5 No Signal: How to Tell If It’s the HDMI Port or Something Else
👉 5 Signs Your PlayStation HDMI Port Is Broken
🔍 Step 2: Inspect the HDMI Port
Use a flashlight to look closely inside the PS5’s HDMI port.
You’re checking for:
- Bent or missing pins
- Black or burnt spots
- Debris or corrosion
- A loose fit when plugging in the cable
If you notice any of these, the port is almost certainly damaged.
You can also gently wiggle the HDMI cable — if the screen flickers or disconnects, that’s another red flag.
đź’ˇ Step 3: Listen for Console Activity
Power on your PS5 and listen:
- If the blue light turns white and you hear the startup chime, the console is running normally.
- If the TV still shows “No Signal,” the HDMI port or related circuit may be at fault.
- If the light keeps blinking blue, you may have a software or GPU problem instead.
⚙️ Step 4: Try Safe Mode
If you get any video flicker at all, try entering Safe Mode:
- Hold the power button for 7 seconds (until the second beep).
- Connect your controller via USB.
- Select “Change Video Output” → “Resolution” → “Automatic.”
If Safe Mode works but normal startup doesn’t, the HDMI port is likely fine — it may be a firmware or software glitch.
🧲 Step 5: Test with Another TV or Monitor
Sometimes the PS5 and certain TVs don’t sync properly, especially if you’re using 4K or HDR.
Try a different display or a lower-resolution monitor.
If the console works there, it’s not the port — it’s a signal handshake issue between devices.
🧠Step 6: Check for Physical Resistance
If your HDMI cable doesn’t slide in smoothly, feels tight, or doesn’t “click” into place, the internal connector shell might be bent or shifted.
Avoid forcing the cable — doing so can tear solder pads from the board, turning a simple repair into a more complex microsoldering job.
🧾 What These Tests Tell You
| Test Result | Likely Cause | Next Step |
|---|---|---|
| No signal, cable & TV OK | HDMI port or circuit issue | Professional repair |
| Loose fit, bent pins | Physical port damage | Port replacement |
| Flickering signal | Loose connection / minor port damage | Repair recommended |
| Safe Mode works only | Software issue | System update / reset |
| Works on another TV | Display compatibility issue | Adjust settings |
🔧 When to Send It for Repair
If you’ve ruled out the cable and TV, and the port shows any physical damage or unstable signal, it’s time for a professional fix.
At ZapFixers, we:
- Replace damaged HDMI connectors with new OEM-grade parts
- Repair lifted pads and broken traces under the port
- Verify all video and power lines under a microscope
- Fully test 4K output before returning your console
Most PS5 HDMI repairs are completed in 1–3 business days.
🎥 See Our HDMI Testing & Repair in Action
Watch our technicians diagnose and repair real PS5 HDMI port issues. You’ll see how we test the signal, remove damaged connectors, and restore perfect video output.
âś… Ready to Fix Your HDMI Port?
If your PS5 failed these tests, don’t risk further damage.
Fill out our Mail-In Repair Form for a fast, guaranteed HDMI port repair.
