Your PS5 turns on, but the TV stays black — no signal, no sound, nothing.
This problem often comes from a damaged HDMI port, one of the most common PlayStation issues we see at ZapFixers.
A broken HDMI port can look normal at first glance, but the damage inside is enough to stop the console from sending video to your TV. Here are five clear signs that your PS5 HDMI port is broken and needs professional repair.
⚡ 1. “No Signal” Message on Your TV
If your TV says “No Signal” even though your PS5 light turns white, it’s a strong sign the console is running but not sending video through HDMI.
Before blaming the port, try:
- Another HDMI cable
- Another HDMI input on your TV
- Another TV, if possible
If it still says “No Signal,” the problem is almost certainly inside the PS5 port or on the video output circuit.
🔌 2. The HDMI Cable Feels Loose or Doesn’t Click
When you plug in your HDMI cable, it should fit snugly and “click” into place.
If it feels loose, wobbly, or doesn’t sit firmly, the internal connector pins or housing might be bent or detached from the board.
This mechanical damage usually happens when the cable gets pulled too hard, the console is moved while connected, or the port has been plugged in at an angle.
🔍 3. Visible Damage or Bent Pins
Look closely inside the HDMI port with a flashlight.
If you see:
- Bent or missing pins
- Black, burnt, or uneven metal contacts
- Dust or corrosion
…then the port has likely suffered physical or electrical damage.
Even one broken pin can cause a full video loss — that’s why these ports require microsoldering repair, not simple replacement.
💡 4. You Hear the PS5 Boot Sound but See No Picture
If you power on your PS5 and hear the startup chime, but nothing appears on the screen, that’s another giveaway.
This means the console itself is working, but the video signal isn’t reaching your TV.
In 90% of these cases, the issue is a damaged HDMI port or a torn trace under the connector that interrupts data transmission.
🧲 5. The Port Feels Tight, and the Cable Doesn’t Go In Smoothly
A lesser-known symptom is when the port feels too tight or misaligned, and you have to push the cable harder than usual.
This happens when the port’s inner shell is bent inward or the connector housing has shifted on the board.
Forcing the cable can make it worse — bending more pins and possibly damaging the motherboard pads. If you notice this, stop immediately and let a technician inspect it.
🔧 What to Do If Your HDMI Port Is Broken
At ZapFixers, we specialize in PlayStation HDMI port repair using professional microsoldering equipment. We:
- Remove the damaged HDMI connector
- Repair or rebuild torn traces and pads
- Install a new high-quality HDMI port
- Test all video lines and power signals before returning the console
Still not sure if your HDMI port is the real problem?
Read our step-by-step guide on how to diagnose PS5 “No Signal” issues before sending your console for repair:
👉 PS5 No Signal: How to Tell If It’s the HDMI Port or Something Else
Most repairs are completed in 1–3 days, and your console comes back looking and working like new.
🎥 See How It’s Done
Check out our repair videos below to see real PS5 HDMI port repairs under the microscope. You’ll see how we diagnose the issue, remove the old port, and restore perfect 4K video output.
✅ Need a Professional HDMI Repair?
If your PS5 shows any of these signs, don’t risk further damage — send it to ZapFixers.
Fill out our Mail-In Repair Form or visit our service center in Florida for a fast, guaranteed HDMI fix.
