At ZapFixers, we understand how frustrating it is when your PlayStation stops working — especially when the problem is something as common as a broken HDMI port. That’s why we’ve made our mail-in repair process fast, transparent, and worry-free.
📦 Step 1: Easy Mail-In Process
You don’t need an appointment — simply fill out our mail-in repair form and ship your console to our repair center in Hollywood, Florida.
We recommend using UPS or USPS Priority Mail with tracking to ensure your console arrives safely.
Once we receive it, you’ll get an email confirmation and your repair ticket number.
🔍 Step 2: Free Diagnostics
Every mail-in repair begins with a full inspection and HDMI port test.
We check for:
- Physical damage (bent pins, cracked port housing)
- Internal board damage (lifted pads, broken traces)
- HDMI encoder chip failure
Diagnostics are free if you proceed with the repair — if not, it’s just a small diagnostic fee to cover handling and testing time.
⚙️ Step 3: Professional Microsoldering Repair
Once we confirm the issue, our certified technicians perform precision microsoldering under a microscope.
We use:
- OEM-grade HDMI ports
- Professional soldering equipment (JBC & Hakko stations)
- Quality control testing with 4K output and multiple HDMI cables
Every repaired console is cleaned, reassembled, and stress-tested for at least 30 minutes to ensure stable performance.
🚚 Step 4: Fast Return Shipping
After your PS5 passes testing, we send you a short video of it working and ship it back via UPS Ground or 2-Day Air, depending on your preference.
💬 Step 5: Lifetime Support
If you ever experience another HDMI issue, we’ve got you covered. All HDMI repairs come with a 90 days warranty and lifetime customer support from the same technician who repaired your console.
At ZapFixers, we treat every console like it’s our own. Whether you’re a gamer, streamer, or repair shop sending us work, our mission is to get your PS5 or PS4 back on your screen — fast, reliable, and done right.
👉 Related post: How Much Does PS5 HDMI Port Repair Cost in 2025?
